Correctives
This section refers to correctives to the patterns of miscommunication discussed in the Old Breeds section of the website.Bypassing
Be person-minded, not word minded. Remember that anger is viewed differently among the actor and perceiver. If you believe your anger display is appropriate, your employee may not be on the same page. Adjust exactly how much anger you express, and to what degree, depending on the person involved. Do not assume that the same words you use mean the same thing to the person involved, either. Saying things like, "...I should consider replacing you," in the context of your anger may seem like an empty threat, but could scare the employee into resigning.
Employ the Pre-transmission Audit. This goes hand-in-hand with the previous corrective. Know the person with whom you talk. Prepare your message accordingly.
Allness
Develop Humility. You can never know everything about anything, especially management. Although you have all the tools to learn how to be better at your job, you will never know everything, or be able to implement everything you learn. Anger is no exception. Perhaps you feel like you know everything about anger and its dangers, then try to avoid it. However, anger may be a necessary tool to communicate with later in your career.
Polarization
Detect the Contrary. Be more aware of how anger is treated in your environment and work to denounce any preconceived idea that anger is bad for you or your employees. Remember, it is not just bulldogs and poodles. You still have other breeds of anger to work with, not just deviant or suppressed.
Specify the Degree. This corrective refers more to how we can add terms to our vocabulary to help and broaden our idea about a previously contradictory subject. Anger can have a multitude of alternate, quantitative, substitutive, and quantifying terms.
Remember!
These correctives help to raise our awareness of both anger use and its effects. They are intended to help us overcome our fears and preconceptions about anger. Communication requires more than one individual, and while you may do everything in your power to correct your miscommunication, please be aware that others may not share the same awareness. Being a manager, however, often requires communication expertise.